Terms and Conditions

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Prickly Pear Cleaning services Terms and Conditions

Last Updated on 7/26/2022. These Terms and Conditions are effective immediately.

Prickly Pear promises to provide luxury cleaning services by:

- Ensuring a 24 hour cleaning guarantee if you are not satisfied within this time frame simply call us back to reschedule a cleaning based on the spots we missed. 

- Providing a professional cleaning by our team by being Licensed, Bonded and Insured. 

- We ensure a qualified employee who is trustworthy and is trained to clean with supplies in hand. 

Prickly Pear ensures a smooth cleaning by:

- Making sure your house is accessible on the day of cleaning, We encourage home owners to leave us a key in the event you are not home or out of town that way we have access to the house. A fee will be charged for house's we cannot access the day of scheduled cleaning. 

- Upon arrival at the house please turn off the alarm. We will not be responsible for False alarms / Tampering of security system. 

- Upon arrival at your house please ensure your house is ready to be cleaned and items are picked up, Charge's will be added for more time that is needed to pick up items. 

- If we are requested to dust/clean inside of china cabinets, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold Prickly Pear cleaning services LLC. or any of its employees responsible for any damage or breakage to any article or component. 

- While we work very hard not to break anything accidents do happen. We are insured for replacements or repair. Identical replacement's will be considered but it is not guaranteed. Because of this we ask you to avoid having us clean Irreplaceable and sentimental items. Damage must be reported within 24 hours of service after 30 days client assumes liability. 

-  Prickly pear will ensure we are not held responsible for damages due to improper equipment / insulation of items and general wear and tear. 

- Customer feedback is important. Please communicate with us often so we know your preferences. 

Rescheduling, Cancelation, Lockout and Deposit:

- For every cleaning service chosen client will pay a advance deposit of $100 dollars and the rest will be paid at the time of service. 

- Prickly pear requires 24 hour cancelation from appointment time. There will be a cancelation fee of $100 assessed after the 24 hour period / Your deposit being withheld. 

- Hours for cleaning are from 8am - 8pm. In case of cancellation or Lock out of the house 100% of the service fee chosen will be charged on card on file minus deposit. We will make every effort possible to work within the time frame's you chose. Time's after or before this time are subject to A additional fee. 

Additional Information: 

- To meet the demand and needs of our clients service cleaning fee's are subject to change. 

- Do to the extent of our insurance and liability we cannot care for Pets, Children and Plants at the time of service. 

Payment options:

- Check, Cash, Venmo and Zelle are preferred payments.

- Credit cards (Visa, MasterCard and Discover are subject to a 5% charge on top of Cleaning fee's do to merchant fee's

- A service charge of $35 will be added to NSF check's

- Declined Credit cards will be subject to a $35 dollar fee.

- Payment's should be addressed to Prickly Pear Cleaning Services. 

- Credit card will be charged to secure deposit. If no payment is given upon departure your credit 

card on file will be charged minus deposit. 

- Verbal / Signed contract is required to start cleaning services indicated in the cleaning checklist provided as well as permission to charge deposit on credit card. 

– All initial and one-time cleanings require pre-authorization based on the estimated time and currently hourly rates. The average hold on a card is $500-$750.  Some cleanings will have larger holds based on time booked.  

PICTURES OF BEFORE AND AFTER WORK

- For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance and marketing. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.