Frequently Asked Questions

---

Yes! 

At Prickly Pear, it is not our intention to break or damage your personal items. While we are trained to prevent this from happening, things can happen over the course of cleaning your home. If we break or damage something, we'll do our best to rectify the situation without delay.

Our liability is limited to the value of the cleaning appointment you have selected for ANY claims you might have.

Yes! Prickly Pear cares about your Fur babies! 

We have Eco-friendly and Organic alternatives upon request.

Yes, we will always bring and use our own supplies, unless owner provides their own supplies per request. 

At Prickly Pear we stand behind the work of our team, every appointment comes with a 24 hour service cleaning guarantee.

If you find something we missed or not properly cleaned, simply contact us and we'll clean it within 24 hours at no cost to you.

Knowing our desert, dirt can build up very quickly in a home, even more with a pet / kids. 

This is why we offer a 24-hour clean-up.

We require a $100 non refundable deposit for the cleaning service provided. 

Prickly Pear is based in Palm Springs, but caters the Coachella Valley.

In the event that you need to cancel your cleaning services with us, we ask you give us a 24 hour notice before your scheduled appointment.

CANCELATION OF APPOINTMENT WITH LESS THAN 24 HOURS NOTICE IS SUBJECT TO A $100.00 CHARGE.

In the event that you need to re-schedule your cleaning services with us, we ask you give us a 24 hour notice before your scheduled appointment.

We'll set you up with the next best available date and time to serve you.

At time of cleaning make sure someone is present at home or we are able to gain access to house. 

All payments are made with either Cash, Venmo or Zelle. A deposit of $100 is required at time of booking. The rest is paid at the end of the services the day of.. 

For Check's that get returned there is a non refundable fee of $35 dollars. 

We cannot offer refunds as the cleaning has been done by the checklist that is provided to you at the end of the service. This is why we give a 24 hours cleaning guarantee at no cost to you. 

Prickly Pear is bonded, licensed and insured so we leave it up to you if you want to stay in the house or not. We like to build connections with our clients.

1) You may give us keys to your house on days you are not available especially on routine cleanings, 

2) Leaving the key in a secured spot

3) Code to the garage / Front door